Service quality: Partner leads in satisfaction in the Internet providers and Golan in Cellular

The Ministry of Communications publishes the service quality index. Here are the main parameters tested as part of the index, the winners and the least valued in each category:
• In the Internet providers - Partner leads in satisfaction with customer service with a score of 7.7 (no change from last year) and in technical service with a score of 8 (an increase of 7%) and Hotnet in last place (same as last year).
• In cellular - Golan Telecom leads in satisfaction with customer service with a score of 7.9 (an increase of 20%) and in technical service with a score of 8.2 (an increase of 17%); Cellcom is in last place in satisfaction with customer service (down 14%) and technical service (down 5%).
• On the landline - Partner is the leader in customer service with a score of 7.8 and in technical service with a score of 7.9; Hot is in last place in both categories with a score of 6.2 in customer service and 6.7 in technical service.
• A satisfaction survey with the fiber optic service showed that 78% of fiber optic users are satisfied with the service.
• Cellcom leads in customer satisfaction in the fiber optic service with a score of 8.5; The Hot-Net company is in last place with a score of 6.6.