Israel Railways: a new app. is launched which includes a variety of new and advanced services
Posted on Oct 10, 2021 by Ifi Reporter
As part of improving the travel experience and service for Israeli train passengers, a new widget (app) is launched today (Sunday), which includes a variety of new and advanced services, and a great deal of information.
The new widget, which is expected to be used by about a quarter of a million users every month, was developed by Israel Railways, in order to provide an advanced and serviceable user experience, and alongside the new and refreshing design, new features have been added to improve communication with the passenger and information Itself through various features including real-time messaging.
Throughout the development period, Israel Railways collaborated with the public of train passengers who were selected to accompany the development and serve as focus groups.
Along with the familiar features, such as the location of the train in real time and information about delays, many new features have been added, including: Alerts on the widget screen on general issues such as planned section closures, and customized announcements for selected trains, to provide detailed service information. Full and travel, as well as in case of various events affecting train traffic.The new widget also includes a quick search of stations based on the station closest to the device's location and travel history, as well as adding calendar reminders, sharing the route to friends, and quickly contacting customer service Chat bot.
At the beginning of next year, additional features will be added that will further enhance the passenger experience and use, including: push notifications that update on selected route or train, sharing the passenger seat on the train itself so you can easily meet with friends on the same train, online and fast compensation option. View the compensation cards that have already been issued, and even order coffee quickly in the app.
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