Pelephone provides customer response for the Telegram messaging application

Pelephone has developed a special automatic customer response for the Telegram messaging application that will join the company's customer service system. This social network already has over one million users in Israel.
Pelephone's new service channel was designed to understand the customer's need and refer it to relevant information on the company's website or online store. The application will provide an initial response to a variety of service topics, including: repair services, purchase of overseas packages, addition of surfing, switching between tracks, locating service points, etc. In individual aspects of receiving information on account or topics not recognized in the system, In chat.
The new service joins Pelephone's other channels to maintain contact with its customers. Just a few months ago Pelephone was the first to launch WhatsApp Business Customer Service. In addition, the company's customers can receive answers through other advanced digital channels, including: Chat with a customer service representative, contact with Facebook, SMS correspondence and a smart visual router on touch screens. All the services are available on Pelephone's Mobile and Pelephone applications.
Ilan Segal, VP Marketing: "Pelephone has set itself the goal of being the first in digital innovation in all aspects, and especially in connection with its customers. In the past year we have seen a growth of more than 200% in the number of applicants through digital channels, so we see that the demand for this is growing all the time. The new development we are launching is further proof that the company is making sure to be where our customers are. We will continue to develop in the field in the future and create innovative solutions for our customers as we have done so far. "