New law: Time for a professional human response - 6 minutes

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by Ifi Reporter Category:Government Jul 16, 2018

The Knesset plenum approved in a second and third reading the bill of the chairman of the Economics Committee, MK Eitan Cabel, to shorten the waiting times for a professional human response to deal with malfunctions, clarify the state of the account and end the contract. The amendment will apply to all companies in the economy, including, in an unprecedented manner, also to banks and insurance companies, and will come into effect in another nine months.

According to the proposal, which was approved tonight by a majority of 58 Knesset members and no opponents, the companies will be charged
To allow the customer to receive a human response immediately after the language is chosen, requests for malfunctions, account inquiries and termination of the call, in a waiting time not exceeding 6 minutes. It was further determined, for the first time, that the proposal would also apply to banks and insurance companies.

MK Cabel said in the plenum: "Today it seems that the competition is the one who will give the worst service, and the public has received a lot of water. For 10 years this law has been promoted and companies have just found excuses to give bad service. We have made a real revolution, I really hope that the suffering of the customers on the line has come to an end. "

A company that violates the new law will be exposed to economic sanctions: "If a dealer engages in any of the provisions under this Law, as specified below, the Commissioner may impose a financial sanction on him under the provisions of this chapter in the amount of NIS 22,000. 

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